The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu. 
    
 
Home » Terms & Conditions

Terms & Conditions

X MUSIC IRELAND LIMITED Terms & Conditions


X MUSIC IRELAND LIMITED LTD

Unit 1 Red Cow Retail Centre, Ballymount Dublin 22
VAT Registration Number: IE 9687607E

Payment

Payment in full must be received in full before any goods can be dispatched.

This does not affect your statutory rights.

Privacy Policy

We recommend that your password should be at least 5 characters long and should be different from your username. Your e-mail address must be valid. We use e-mail for communication purposes (order notifications, etc).

Therefore, it is essential to provide a valid e-mail address to be able to use our services correctly. All your private data is confidential. We will never sell, exchange or market it in any way.

Delivery

Responsibility for ownership of the goods passes to purchaser once we have delivered them.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.

The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately X MUSIC IRELAND LIMITED cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.

All delivery times and dates are subject to stock availability in Head Office and backlog of orders. If stock needs to be Transferred to Head Offce from our Exchequer Street Branch delays can occur. Unfortunately X Music Ireland Limited can in no circumstances therefore compensate for delayed orders.

Damages/shortages must be notified within 3 working days of delivery.

This does not affect your statutory rights.

Irish Orders over a value of €199 are shipped free of charge unless otherwise stated. Some goods like digital pianos may incure an additional cost. Please see your cart at time of purchase.

Our contract

When you place an order to purchase a product from X MUSIC IRELAND LIMITED, we will send you an e-mail confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). Until the D.C.E is sent all offers are 'invitation to treat' only.

That acceptance will be complete at the time we send the D.C.E to you. Any products on the same order which we have not confirmed in a D.C.E to have been dispatched do not form part of that contract.

Cancellation procedure

You are free to cancel any order before payment has been taken free of charge.

Cancellation requests must be sent to info@xmusic.ie with the 'X MUSIC IRELAND LIMITED' order reference in the subject field header and the word 'cancel'.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. But we will always try to accomodate our customers.

This does not affect your statutory rights.

30 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any goods purchaced online can be returned for any reason within 30 working days for a refund, less carriage costs.

Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is €25

Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

Returns and Refunds

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

dFaulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturers warranty. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.

Orders for software products or hardware that includes software as part of the package cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: info@xmusic.ie does not affect your statutory rights.

Our Contact Details

Our registered head office is at the following address:

X MUSIC IRELAND LIMITED.
Unit 1 Red Cow Retail Centre, Ballymount Dublin 22

Please also see the Contact Us page for further information on how to contact us by telephone and email.

XMusic Office Hours are 10-6 Mon-Fri. Any orders placed outside of these hours will be processed the next working day.

 
Copyright © 2008-2018 XMusic